FAQ

Absolutely. We do handle rush orders. TDG averages over 99.5% on-time shipments. If we commit to your rush request, you can rest assured that your customer will receive the product as promised!

We can not only ship to multiple locations, but we offer shipping to multiple countries. We are currently offering drop shipping of products to 700+ locations at one time. In addition, we are set up as a ‘non-resident importer' for export purposes in Canada and Europe. We also send regular shipments to the orient and Australia.

Your first orders can be handled with all major credit cards, but a credit application can be supplied and credit issued to you at a later date.

TDG does offer discounts such as 2% 10, net 30 terms. All quotes are based on actual raw material and manufacturing costs only. There are no commission or sales fees added to our estimates.

Most of our orders ship within 6-10 working days.

TDG primarly sells to the re-sale channel. We do not have other companies set up to create competition in the marketplace. TDG does not include extra expenses in our quoting processes, such as commission or sales/marketing overhead. Therefore, what you get is the actual manufactured cost of the items you request.

Our Customer Service department is available 8a-5p EST Monday - Friday to help with any technical or quoting questions at 800-289-8353. Also, Brandon Kent - VP Sales/Marketing - is available at 800-289-8353 x 240.

Changes can be made at any time during the production process. We offer both soft and hard proofs for your customers to approve changes.